Terms & Conditions

Welcome to Graphene Futuristic.

Graphene – The Futuristic Lithium is a brand operated by Prickhome Technologies Private Limited.

Graphene is our brand name and “The Futuristic Lithium” is our brand tagline.

Our official website is:
https://graphenefuturistic.com/

These Terms & Conditions define the terms, conditions, responsibilities, and guidelines applicable to products purchased from Graphene.

Applicability of Terms

These Terms & Conditions shall apply to all products purchased through:
• Official Graphene website
• Official website: https://graphenefuturistic.com/
• Amazon
• Flipkart
• Other authorized ecommerce marketplaces
• Any other authorized sales channels of Graphene

Products purchased through any authorized marketplace or sales channel shall also be governed by these Terms & Conditions and applicable Return, Replacement, Refund & Warranty Policy of Graphene, along with the applicable terms and procedures of the respective marketplace.

Product Delivery Timeline

The estimated delivery timeline for products is generally 7 to 10 working days from the date of shipment/order processing.

The actual delivery time may vary depending on multiple factors including customer location, delivery address, availability of logistics services, transportation conditions, weather conditions, technical issues, traffic, route restrictions, and other operational or external factors.

The product may be delivered earlier than the estimated timeline or may take additional time depending on the above-mentioned factors and other situations beyond regular delivery control.

The mentioned delivery timeline is an estimated timeframe and does not represent a guaranteed delivery date.

Logistics & Delivery Partners

Graphene uses third-party logistics and courier partners for shipment delivery, including but not limited to Delhivery, BigShip, DTDC, and other authorized logistics providers.

Graphene schedules and arranges delivery services on behalf of the customer through these third-party logistics partners so that the product can reach the customer.

The delivery process is subject to the terms, conditions, operational procedures, and guidelines of the respective logistics partner.

Graphene does not directly control courier operations, delivery routes, delivery personnel, internal logistics procedures, delays caused during transportation, or decisions taken by third-party logistics providers.

Any delivery-related issues, operational matters, or disputes between the customer and logistics provider shall be handled between the customer and the respective logistics company.

Graphene may provide reasonable assistance wherever possible; however, responsibility for third-party logistics operations remains with the respective logistics partner.

Shipment Tracking Responsibility

Once tracking details are provided to the customer, it is the customer’s responsibility to regularly track shipment updates and remain connected with the respective logistics partner.

Customers must coordinate with the logistics company regarding shipment status, delivery attempts, delivery scheduling, address-related issues, delays, and other shipment-related concerns.

If any issue occurs during transportation or delivery, the customer must coordinate with the logistics partner for resolution.

Graphene may provide assistance wherever possible; however, the primary responsibility for shipment coordination remains between the customer and the logistics service provider.

Delivery Refusal / Cancellation / Non-Acceptance of Shipment

If a customer cancels the order after processing/shipment initiation, refuses to accept the product at the time of delivery, rejects the shipment, does not receive the product, requests return without an approved reason, or causes the shipment to be returned due to customer-related reasons, refund processing will not be initiated immediately.

Refund, if applicable, will only be processed after:
• The returned product reaches the official Graphene location.
• The product is received in the same condition.
• The product is inspected and verified by the company.

No refund will be initiated before the product reaches the company location and completes verification.

Any applicable deductions, return shipping charges, handling charges, or other applicable charges may be considered according to the circumstances of the case.

Mandatory Unboxing Video Requirement for Damaged / Wrong Product Claims

In case a customer claims wrong product received, damaged product received, missing item, or any other product-related issue, the customer must record a continuous, clear, and unedited unboxing video before opening the package completely.

The video must clearly show tracking ID, shipping label, outer packaging from all sides, package condition before opening, and any existing damage, opening, tampering, or seal-related issues.

If the package appears opened, damaged, or tampered with at the time of delivery, the customer should not accept the shipment.

If the customer accepts a package that appears opened, damaged, or tampered with, the responsibility shall remain with the customer and such claims may not be considered valid for refund or replacement.

The unboxing video must be clear and properly visible.

Reasons such as “I was alone”, “I forgot to record”, “I was unable to make a video”, or any other personal reason shall not be considered at all.

The unboxing video requirement is mandatory for verification of such claims.

Damaged or Defective Product Claims

Customers must inform Graphene regarding damaged, defective, wrong product, or other eligible issues within 7 days from the date of delivery.

The customer must provide required details including order details, clear unboxing video, product images/videos, description of the issue, and other required information.

Claims without required verification details may not be considered.

Customer Responsibility

Customers are responsible for providing accurate name, mobile number, email address, complete delivery address, and required purchase information.

Any delay or delivery issue caused due to incorrect information provided by the customer may not be considered the responsibility of Graphene.

Product Usage Responsibility

Customers must use products according to product manuals, safety instructions, and usage guidelines.

Any damage caused due to misuse, unauthorized modification, improper handling, or incorrect usage may not be covered under replacement or warranty terms.

Acceptance of Terms

By purchasing products from Graphene, customers acknowledge and agree to these Terms & Conditions along with applicable Return, Replacement, Refund & Warranty Policy.