At Graphene Futuristic, we aim to provide quality products and customer support. This policy explains the applicable terms for returns, replacements, refunds, and warranty-related claims.
Return & Replacement Eligibility
Products may be considered for replacement or applicable resolution in cases including:
• Product received damaged during transit
• Manufacturing defect
• Product not functioning according to specifications
• Valid warranty-related concerns
All claims are subject to verification and approval by Graphene or its authorized service team.
Product Condition Requirements
For approved return/replacement cases, customers may be required to provide product images/videos, order details, invoice details, complete product packaging, accessories, and supplied items.
Products must be returned in the condition specified during the approval process.
Damaged or Defective Product Claims
If a customer receives a damaged or defective product, the customer should inform Graphene within the applicable claim period with relevant details.
After verification, Graphene may provide replacement, repair, service support, or other applicable resolution as per product category and warranty terms.
Customer Rejection or Return After Delivery
If a customer rejects, refuses, or returns a delivered product for any reason other than an approved defect or valid claim:
• Refund processing will only begin after the product reaches the Graphene facility.
• The product must be received and inspected by the company.
• Refund eligibility will be determined after verification.
No refund will be initiated before the returned product reaches the company location.
Sale & Discounted Products
Sale or discounted products are not eligible for change-of-mind returns or refunds.
However, genuine cases related to manufacturing defects, transit damage, or valid warranty claims will be handled according to applicable policy terms.
Mandatory Unboxing Video Requirement for Damaged / Wrong Product Claims
In case a customer claims wrong product received, damaged product received, missing item, or any other product-related issue, the customer must record a continuous, clear, and unedited unboxing video before opening the package completely.
The video must clearly show tracking ID, shipping label, outer packaging from all sides, package condition before opening, and any existing damage, opening, tampering, or seal-related issues.
If the package appears opened, damaged, or tampered with at the time of delivery, the customer should not accept the shipment.
If the customer accepts a package that appears opened, damaged, or tampered with, the responsibility shall remain with the customer and such claims may not be considered valid for refund or replacement.
The unboxing video must be clear and properly visible.
Reasons such as “I was alone”, “I forgot to record”, “I was unable to make a video”, or any other personal reason shall not be considered at all.
The unboxing video requirement is mandatory for verification of such claims.
Damaged or Defective Product Claims
Customers must inform Graphene regarding damaged, defective, wrong product, or other eligible issues within 7 days from the date of delivery.
The customer must provide required details including order details, clear unboxing video, product images/videos, description of the issue, and other required information.
Claims without required verification details may not be considered.
Refund Processing
Approved refunds will be processed after verification and approval.
Refund timelines may depend on payment gateway, banking partner, marketplace payment process, and other applicable service providers.
Warranty Terms
Warranty coverage, duration, and service conditions may vary depending on product category.
Warranty generally does not cover:
• Physical damage
• Misuse
• Unauthorized repair/modification
• Normal wear and tear
• Damage caused due to improper handling
Customers may be required to provide purchase proof, invoice, images, videos, or other required information for warranty verification.
Marketplace Purchases
Products purchased through Amazon, Flipkart, or other authorized ecommerce platforms shall also follow this Return, Replacement, Refund & Warranty Policy of Graphene along with applicable marketplace procedures.
